Release of Information Specialist
Description
Regions Hospital has a full-time opportunity for a Release of Information Specialist to join our team!
The Release of Information (ROI) Specialists triage all incoming release of information calls and/or requests. They process releases for urgent requests and also for callers and fax requestors with ‘patient here now’ situations. Based on job assignments in the department, they are required to perform various job duties that may include:
- Opening and triaging incoming mail
- Answering all incoming ROI telephone calls
- Directing patients and customers to hospital website for appropriate forms
- Providing information on where to get specific forms from government offices
- Managing incoming and outgoing ROI faxes
- Scanning and indexing all ROI authorizations/paperwork related to patient releases
The ROI Specialists must understand and comply with standards set forth by regulatory agencies and rules (TJC, CMS, HIPAA, etc.), protect and maintain patient privacy and confidentiality and show excellent communication and customer service skills, at times under extreme pressure. They analyze requests and authorizations to ensure compliance and have a good understanding of all request types: Workman’s comp, legal, social security disability determination, continuity of care, patient, audits and insurance verification. The specialists must prioritize and process all telephone and fax requests for immediate continuity of care quickly and accurately triage all incoming requests according to Health Information Management procedures and in adherence to state and federal guidelines. This role is expected to maintain presence during normal business hours and participate as needed in on call rotation of evenings/nights/weekends.
At Regions Hospital you’ll find a warm, diverse group of people who are committed to helping our patients – and each other. We foster an inclusive environment that encourages new ways of thinking, celebrates differences and recognizes hard work. We’re also committed to living our values. This means you can expect us to be your partner and treat you with dignity and respect.
Thank you for considering joining our team at Regions Hospital and being part of something special!
Minimum Qualifications:
- One year of experience in a high-volume health care setting, health information management department, call center or customer service setting
- Associate’s degree in Registered Health Information Technician (RHIT) or related field may substitute for work experience
- Requires basic knowledge of Health Information Management (HIM) principles, knowledge of Release of Information laws and statutes, knowledge of HIPAA and patient privacy standards
- Service-oriented individual with strong customer relations, listening, verbal and written skills
- Ability to work independently and cohesively with a team
- Handle multiple tasks simultaneously
- Computer skills, ability to navigate spreadsheets and databases, perform basic word processing functions and manage e-mail
Preferred Qualifications:
- Associate’s degree in Registered Health Information Technician (RHIT) or related field
- 3 years’ experience in Health Information Department
- Registered Health Information Technician (RHIT) or RHIT eligible with credentials obtained within 1 year of hire
Additional Information:
Remote position working in our HIM Call Center *Must be local to Minneapolis/St. Paul Minnesota
This position is non-exempt under the Fair Labor Standards Act, and is eligible for benefits, which begin on day one of employment. Our benefits include medical insurance, dental insurance, 401k with match, disability insurance, tuition reimbursement, educational reimbursement toward continuing education, and we are a qualified non-profit employer under the federal Public Service Loan Forgiveness program. Regions is also proud to be a Yellow Ribbon Company.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.